Privacy Policy
Last updated: October 2026
This policy applies to the handling of personal information across the VPNKM marketing website, user panel, and subscription services. The sections below describe how account, network connection, website analytics, and payment data are handled. Please also read the Terms of Service before using the services.
Account Information and How It Is Used
You can create a VPNKM account with a username and password; an email address is not required. VPNKM processes usernames, login verification credentials, and account status to authenticate users, deliver subscriptions, and manage accounts.
Order records include the selected plan, order amount, payment status, transaction reference, and refund records. They are used to verify entitlements, manage accounts, and resolve disputes. Text, screenshots, and issue details submitted in a support ticket are used only to address that request. Do not send passwords, full subscription URLs, or payment keys in support tickets.
No-Logs Policy and Connection Information
VPNKM follows a no-logs policy: it does not record which websites users access through subscription routes, store browsing content, destination URLs, or network request contents, or create connection histories that could be used to reconstruct individual browsing activity.
Temporary session state required to maintain a connection is used only while the service is running and is not retained as a persistent connection log after the connection ends. Cumulative traffic used for plan metering is linked to account entitlements but does not include specific destinations. Login verification, order, and support ticket records are account management information and are handled separately from browsing activity logs. The no-logs policy does not mean account transaction records are deleted immediately.
Site Analytics and Local Storage
Website analytics help assess page visits, referring pages, browser categories, and button usage to determine whether content and navigation are working properly. Analytics cover this website only and do not extend to other websites users access through subscription routes. Do not send passwords, subscription credentials, or support ticket contents to analytics systems.
Cookies and local storage are used to maintain login status and save language preferences and essential interface choices. You can clear this data in your browser settings; doing so may require you to log in again. Clearing local data does not close your account or automatically delete server-side orders. When using a shared device, log out and clear related storage.
Third-Party Payments and Information Sharing
This service supports Alipay / WeChat / USDT. Payments are handled by the relevant third-party payment services or transaction channels, and their own rules govern their pages and data processing. VPNKM uses order references, amounts, and payment results to verify transactions; you do not need to provide payment account passwords through support tickets.
Only information needed to complete a payment, deliver the service, or perform necessary technical maintenance is shared with the relevant processors. VPNKM does not sell personal information. When disclosure is legally required, the validity of the request must be verified and the information provided must be limited to what the law requires.
Data Retention and Deletion Requests
Account information is retained for as long as needed to provide the service and manage the account. Order, refund, and dispute records are retained as needed for financial reconciliation and under applicable legal requirements. Support tickets and site analytics are deleted or de-identified once their purposes have been fulfilled. Data is not kept indefinitely without a processing purpose; specific retention periods depend on the data category and applicable legal obligations.
To access, correct, or delete account-related information, log in to the user panel and submit a request through the support ticket portal. VPNKM will verify account ownership and explain the scope of processing. Records that must be retained by law or are involved in an unresolved dispute cannot be deleted immediately when an account is closed. Once deletion is complete, the associated account and subscription entitlements may not be recoverable.
Policy Updates and Request Handling
If data processing purposes, scope, or user rights change, VPNKM will update this page and the update month shown above. Significant changes will be announced on the website or in the user panel. Where separate consent is required, publishing an update does not replace that consent.
If you have questions about this policy or want to check the progress of a deletion request, contact VPNKM through a user panel support ticket. Include the type of request and the relevant account details, and avoid attaching personal information unrelated to your request.