Getting Started
with VPNKM

Create an Account and Sign In

First, open the account page in the VPNKM user dashboard. VPNKM does not require an email address; create an account with a username and password. Check for accidental spaces when entering your details, and save them in a trusted password manager. Once your account is created, open the dashboard to check your account. If the page still shows a sign-in form, use the details you just saved to sign in.

Your account lets you manage plans, orders, and subscriptions. You can use the same account to access the dashboard when setting up clients on other devices—there’s no need to create a separate account for each device. VPNKM allows unlimited simultaneous devices, but data allowances depend on your plan; adding devices does not increase your data allowance.

Accessing your account and connecting to a server are separate steps. Opening the user dashboard only lets you manage your account; it does not mean your target app is using the proxy. For now, leave your system network settings alone and avoid installing multiple clients. First check your plan status, then get the client and subscription for your device. This makes the setup process easier to follow.

If you already have an account, use the sign-in link at the top of the page. If sign-in fails, check your keyboard input, letter case, and saved username before trying again. Creating duplicate accounts can split your orders across accounts. For common account questions, see the FAQ. If you can’t identify an order, keep your payment record and don’t pay again.

Choose a Plan and Confirm Your Order

After signing in, open the plans page. First, choose between a monthly subscription and a data package, then select your data allowance. Monthly subscriptions include ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on the date your plan was activated. Choose based on how you typically browse the web, use AI tools, stream video, and download files. Server locations and device limits are separate from your data allowance.

If you’d rather use data as needed, consider a data package: ¥158/300GB, ¥358/1000GB, or ¥658/3000GB. Data packages remain available until used and never expire. Monthly subscriptions and data packages have different usage periods, so check the plan name, price, and data allowance before confirming your order—not just the amount due. See the plans page for full pricing details.

After choosing a plan, review your order in the user dashboard, then pay with Alipay, WeChat Pay, or USDT as instructed. When payment is complete, return to the order or overview page and check that both the order and plan statuses have updated. Closing the payment page does not necessarily mean the order is complete; use the status shown in the dashboard to confirm. If it hasn’t updated, check the original order before placing another one.

VPNKM offers a 7-day refund policy; see the Terms of Service for details. When you upgrade a monthly subscription mid-cycle, the price difference is converted into remaining days. If you’re just setting up a client for the first time, import and test your current plan before changing your data allowance. This keeps plan changes separate from connection troubleshooting.

Get Your Subscription and Client

Once you’ve confirmed your plan is active, open the overview in the user dashboard and find the subscription section. The subscription link lets your client retrieve server configuration; it is not a website address for everyday browsing or an installation file. If the dashboard offers an import option for your client, use it. Otherwise, copy the full subscription link and paste it into the client’s subscription URL field later.

Use the dashboard’s copy button rather than selecting text manually. If the link is missing its beginning, end, or query parameters, the client may not be able to load the configuration. Your subscription link is an account credential, so don’t share it in public chats, screenshots, or articles. When contacting support, don’t send the full link; describe the error and the steps you took instead.

Next, open the client downloads section in the dashboard and choose the VPNKM client for your device’s operating system. You must be signed in and have an active, purchased plan to download a client; subscriptions are also available after signing in. VPNKM supports Windows, macOS, iOS, Android, and Linux. This guide focuses on common desktop and mobile platforms. Linux users can follow the relevant instructions in the dashboard.

After installing the client, open it and find the subscription or configuration section before importing. If you already have configurations from another service, give the VPNKM subscription a clear name and make sure you enable the right one. Pasting the link and enabling the configuration are separate steps: after saving the link, check that the server list has loaded.

Don’t use an ordinary website URL in place of a subscription link, and don’t paste your subscription into an online converter from an unknown source. If the client says it can’t recognize the format, return to the dashboard and check that the import method matches your client. For more help with format issues, see the FAQ.

Import Your Subscription on Each Platform

The steps below use the VPNKM clients available in the dashboard. The basic process is the same: add your subscription, load the server list, enable the configuration, then allow the client to route the traffic that needs a proxy. When setting up for the first time, keep only one client active to manage your network connection. Get the installer and import options from the user dashboard; there’s no need to look for public installers or use someone else’s subscription.

Windows: Manage Configuration and Enable the System Proxy

In the dashboard, choose the desktop client for Windows, then install and open it. Go to the subscription or configuration section and look for an option such as Add, Import, or Import from URL. Paste the subscription link you copied from the overview and save it, then update the configuration. If the dashboard supports direct import, your browser may ask to open the client. Before confirming, make sure it’s the VPNKM client you installed.

Once the server list appears, select this configuration and enable the system proxy or the client’s equivalent traffic-routing feature. Seeing server locations doesn’t mean your browser is using one. Choose a routing mode and server, then test a website. If the browser works but a desktop app doesn’t, check whether that app uses the system proxy instead of deleting the entire subscription.

macOS: Import Configuration and Allow the Connection

Download the macOS client from the dashboard. Open it, go to the configuration or subscription section, add your subscription link, and update it. If you use the dashboard’s direct import option but the browser doesn’t open the client, switch back to the client and paste the link manually rather than clicking repeatedly. After importing, make sure the configuration is selected and the server list appears correctly.

Depending on how the client connects, macOS may ask you to allow a network configuration or grant related permissions. Make sure the request comes from the client you just installed, then follow the system prompts. Once permission is granted, return to the client and connect. If you use other network tools, pause them before testing at the end of this guide to avoid overlapping system proxy settings.

Android: Update Your Subscription and Keep the Connection Running

Open the Android client section in the dashboard and install the client as instructed. In the app, find the configuration, subscription, or add option. Choose import from link and paste the full URL. Save it and wait for the subscription to load. When the server list appears, select the configuration and tap Connect. The first time you connect, Android may ask you to approve a VPN connection; check which app is requesting access, then allow it.

Once the connection works, check that it stays active when you switch to the app you want to use. If the connection drops when you change apps or lock your screen, check whether your system restricts background activity and adjust the device settings to let the client stay connected. Don’t rely on the status bar icon alone; refresh content in the target app to test access. Background settings vary by device. For detailed help, see troubleshooting.

iOS: Subscription Setup and VPN Permissions

Check the dashboard for instructions on getting and importing the iOS client, then open its configuration section. Import the subscription using the method shown in the dashboard. If you need to add it manually, paste the full link into the subscription URL field—not the browser’s search bar. Save and update the configuration, make sure the server list has loaded, then choose a server to connect to.

The first time you connect, iOS may ask to add a VPN configuration. Follow the system prompts, then return to the client and connect. If your device already has other VPN configurations, make sure the one you just imported is active; don’t accidentally switch to an older configuration in Settings. Open your target app to test it. Setup is complete only when the client is connected, the system allows it to route traffic, and the target app works as expected.

Connect and Verify It Works

After importing, select a server and connect. For your first test, start with the default rule-based mode: requests that need a proxy are handled by the rules, while other requests may use a different route. Global mode can help you check whether routing rules are affecting access, but it doesn’t need to be enabled in every situation. Keep the same server and mode during testing so you can compare results.

First, open the website you actually want to use in a browser, then switch to the target app and try a real task—for example, load a chat, send a request, or play some content. A website loading only confirms that the route to that site works; it doesn’t prove that other apps are using the proxy. To check your exit location, use a trusted IP lookup site and see whether the location matches your selected server. Don’t assume its location result applies to every app.

Next, check whether the app itself works. AI tools and streaming services may also be affected by account settings, regional availability, and service policies. A successful network connection doesn’t guarantee access to every feature on a platform. If one app fails, first check whether other websites work, then review the app’s proxy settings and routing mode. This helps you tell a general connection issue from a problem with one app.

If none of your target sites or apps work, first check whether the client is still connected, the subscription updates successfully, and your plan is active. Then try another server. Change only one setting at a time and note the result. Don’t switch clients, delete configurations, and change system DNS all at once; even if the connection comes back, you won’t know which change fixed it.

For a more detailed checklist, read How to Check If Your VPN Is Working: Exit IP, DNS, and Per-App Tests. If the problem persists, look up the symptom in the troubleshooting guide. To get help, submit a ticket from the user dashboard and include your device’s operating system, client name, selected server, what you were doing, and the error message. Before sharing a screenshot, hide your subscription link, account details, and sensitive payment information.

Once your target apps work, keep the working configuration and update the subscription from the client as needed. When you switch devices, get the subscription from the dashboard again and import it on the new device; there’s no need to create another account. Check data and orders in the dashboard, and manage connections and servers in the client. Keeping these checks separate makes it easier to understand how everything works.